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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
3 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Gazlaz's avatar
Gazlaz
Explorer | Level 4
3 years ago

Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.

I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.

Anyone else seen a similar issue before?

Thanks

prsny's avatar
prsny
Explorer | Level 4
3 years ago

Same issue here.  Moreover, exporting an xlsx file as a pdf to a DB folder results in a file size of 0kb.  Obviously the file won't open.

Performing the same on Android works fine.  

Client type: iphone OS version: 15.4.1
  • prsny's avatar
    prsny
    Explorer | Level 4
    3 years ago

    Also tested with another iphone user on version 14.8.1 and it works fine.

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