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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
3 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Kerry12's avatar
Kerry12
Explorer | Level 4
3 years ago
Ever since my iPad did an update, I cannot open a word or excel document through dropbox, I can only open it if I go directly to Excel or Word. When I go through Dropbox, it asked me to install Microsoft excel, which I have already done.
Any ideas?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Kerry12, I hope you're doing well! 

 

What is the version of the OS and the Dropbox app installed on the device? 

 

Can you send me a screenshot of the message you see on your end, when trying to preview and open the files, so I can have visual? 

 

Keep me posted! 

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