Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
3 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
commonviet's avatar
commonviet
Explorer | Level 3
3 years ago

I have the same problem

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all - thank you all for your updates.

 

If anyone is still affected by this, please let us know here so we can reach out via email to investigate further. 

 

Happy Monday!

  • LRBH's avatar
    LRBH
    Explorer | Level 4
    3 years ago

    I'm not sure I'd call it FIXED, but it will now open Word docs so long as I have BOTH the Word and Office apps installed - it seems to need Word installed to unlock the file opening feature, then it opens the files in the Office app?? 🤷 It's an improvement at least.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!