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Ozhumphries's avatar
Ozhumphries
Helpful | Level 5
7 years ago
Solved

iOS Files app - can’t download shared files from Dropbox

Hi  I'm using the iOS Files app to access Dropbox files, because I have >10 GBs of other files in iCloud, Box and elsewhere (working with different organisations), so just using the Dropbox app is ...
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  • Ozhumphries's avatar
    Ozhumphries
    7 years ago

    Thanks Walter

    i had one last thought, now that I'm on 13.1.3. I quit both Files and Dropbox apps, then reloaded them, and finally the files are downloading. It looks like Apple did fix the problem but I had to also reload the apps for it all to come together.

    thanks for your help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the extra details there Ozhumphries - they're most appreciated.

I'm not sure if those are related but Apple released a new iOS version for iPhones and iPads yesterday (iOS 13.1.3) to mitigate some bugs and improve performance in general. 

If you haven't updated your iPad's OS yet, could you check for pending updates, install them and then try to download your PDF files through the Files app anew?

In the meantime, you can use our mobile app for this!

Let me know what you find please!

Ozhumphries's avatar
Ozhumphries
Helpful | Level 5
7 years ago

Hi Walter

I've installed 13.1.3 and the problem remains, I'm afraid.

Could it be some setting on the PDF files in the shared Dropbox? If the PDFs are locked, or if the company has placed other restrictions on the files, could that make a difference?

Thanks for your attention. I can and do successfully use the Dropbox app, so I'm not overly inconvenienced by this, but it's a failure of integration I figure you'd want to have working properly.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the reply Ozhumphries.

    I don't think there's a conflict with those PDF files but just to make sure, can you check if you can access and download them properly on a computer or through a web browser?

    In addition, as our mobile app seems to be working fine, you should direct your report to Apple as they're the ones maintaining the Files app.

    Do keep me posted please!

    • Ozhumphries's avatar
      Ozhumphries
      Helpful | Level 5
      7 years ago

      Thanks Walter

      i had one last thought, now that I'm on 13.1.3. I quit both Files and Dropbox apps, then reloaded them, and finally the files are downloading. It looks like Apple did fix the problem but I had to also reload the apps for it all to come together.

      thanks for your help.

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