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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey FrankieT, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message. 
 
Thanks! 
sjm88's avatar
sjm88
Helpful | Level 6
7 years ago

I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey sjm88!
     
    Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what Jpasotto mentions in their post above?
     
    Thanks in advance!
    • sjm88's avatar
      sjm88
      Helpful | Level 6
      7 years ago

      It is exactly the reported issue. Dropbox, and only dropbox, is incapable of retaining “favourited” folders in the iOS Files app. Any folder that is favourited will at some point subsequently disappear, often before my very eyes. 

      I have tried the suggested “fix”—entirely removing Dropbox from the app, re-adding it and then trying again. This sometimes works, for a limited time. I just tried it five minutes ago and it did not.

      Can you confirm you actually understand the issue that has now been reported, clearly and succintly, multiple times? I am so sick of this, it makes working with dropbox on the iPad manifestly harder than almost any other cloud service.

      Is there a fix!?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi sjm88,
         
        I understand where you’re coming from, but I’m afraid there’s not much to troubleshoot for as this is primarily how the Files app holds and previews folders and files. Nonetheless, I'd recommend directly contacting our Support team for a more in-depth look on this matter.
         
        Thanks in advance once again!

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