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FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi sjm88,
 
I understand where you’re coming from, but I’m afraid there’s not much to troubleshoot for as this is primarily how the Files app holds and previews folders and files. Nonetheless, I'd recommend directly contacting our Support team for a more in-depth look on this matter.
 
Thanks in advance once again!
sjm88's avatar
sjm88
Helpful | Level 6
7 years ago
I am well aware of the distinction between the Files app and Dropbox itself—but no other cloud providers I have ever used (eg OneDrive, OneDrive for Business, Google Drive) have ever had any such issues. I just had to completely uninstall the Dropbox app, and reinstall it, because files were simply not showing up in Files app.

The only response from Dropbox seems to be: “it’s not our problem”. It is your problem—it relates to your service, as it integrates into the iOS platform. It’s a horrid experience, and I don’t understand the attitude...

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