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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
sjm88's avatar
sjm88
Helpful | Level 6
7 years ago
I have done this countless times. It works for a while (between five minutes and a few hours) before going right back. It is ONLY Dropbox that does this. It needed a fix years ago—I’ve mostly just loved to OneDrive now for managing files on iOS. No such issues.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey sjm88, sorry to hear about your experience with this.
 
I wasn’t able to locate a ticket from my end, so I’ve contacted you directly to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message and we’ll take it from there. 
 
Cheers!
  • Mtully1983's avatar
    Mtully1983
    Explorer | Level 3
    7 years ago
    I’m having the same issue. Is there a way to address this?
  • Chfilm's avatar
    Chfilm
    Helpful | Level 5
    7 years ago

    My personal solution: Switch to icloud completely in the fall when they'll implement folder sharing. I'm tired of this lazy dropbox support.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey everyone, thank you all for your reports and updates on this throughout!
     
    I’ve relayed your comments to our team. They are aware of the behavior and are looking into it. 
     
    Thank you in advance for your patience and cooperation on the matter! 
  • lscline's avatar
    lscline
    Explorer | Level 4
    7 years ago

    Hi, just wanted to add that I'm having this problem too, not only with the Files app itself, but with any app that uses the Files app interface framework to access/browse files on iOS.  Dropbox appears to be the only cloud service affected in this way.

     

  • nathanalf's avatar
    nathanalf
    Helpful | Level 5
    7 years ago

    Same exact issue on my end. Long hold on folder or file in the files app, select favorite. On the "browse" tab it appears under the favorites category. Leave the app and return, and it is missing. Go back to folder and you can no longer unfavorite so it is stuck.

     

    Have been having this issue for over a year. Would love for it to finally be fixed.

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