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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi FrankieT!

Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern. 

Thanks in advance!

ar5010a's avatar
ar5010a
New member | Level 2
7 years ago
I am having the same issue and would love support!
  • Pieroman's avatar
    Pieroman
    Helpful | Level 6
    7 years ago

    This problem is still present with the newly released iPadOS. Unpairing and pairing dropbox and files app only works for a very little time. Please fix this issue, it makes things very difficult for users with a lot on their dropboxes.

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