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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi again everyone, thank you all for your ongoing reports on this and I'm sorry to hear about the frustration this has caused.

Please note that I've made sure to pass all your comments to the the team, they are aware and are looking into this matter. 

Thank you all in advance for your cooperation and patience!
davemacdo's avatar
davemacdo
Helpful | Level 5
7 years ago

The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now. 

Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.

If I only used Dropbox for sync, I would have left years ago. 

  • cnek's avatar
    cnek
    Helpful | Level 6
    7 years ago

    HEAR, HEAR.

    AGREED 100%. Dropbox's silence on this issue and apparent lack of effort to fix are inexplicable and unacceptable.

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