Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
billrey's avatar
billrey
Helpful | Level 6
7 years ago

I have the same issue. Favorites never worked with Dropbox folders since iOS 11, and we are now on iOS 13. I cannot fathom why this basic issue was not resolved over the past several YEARS. I find this unacceptable that Dropbox is so neglectful about such a basic thing. 

Pulsmic's avatar
Pulsmic
New member | Level 2
7 years ago

I've been having the same issue. Non of the workarounds work for me. Ironically, favorites work flawlessly with Google Drive. Any word from the team when this issue will finally be resolvend?

  • tankado's avatar
    tankado
    New member | Level 2
    7 years ago

    I have the same problem. I saw that the first message in this thread was posted in January 2019.... I guess it is impossible to fix this bug...

    • MWB's avatar
      MWB
      Explorer | Level 4
      7 years ago

      This is happening for me too, and has been since I started using the Files app. Dropbox, please do something about this!

       

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!