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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey FrankieT, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message. 
 
Thanks! 
Tjeerd Paul J.'s avatar
Tjeerd Paul J.
Helpful | Level 6
6 years ago

You dont need any personal info to reproduce this issue.

Just read and repeat.

Open files app.

Open dropbox

Drag dropbox folder to the favorites list

Close Files App

Open Files app.

Favorite folder is gone.

If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.

The issue is still present and not fixed.

  • 0umar's avatar
    0umar
    Helpful | Level 6
    6 years ago
    I also have the same issue with tags on Dropbox folders
    • webminx's avatar
      webminx
      Helpful | Level 6
      6 years ago

      I'm having this issue as well. I'm a paying client and it's been over a year since this post started. What is happening?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey everyone, thank you for taking the time to share your feedback with us. 

        I just wanted to note that the team is aware of this issue and of your comments. 

        Thank you all once again, and let us know if you have any other questions. 

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