iOS Files App Favorites Folder Disappear

Just a word about customer relations: If your customers politely ask for an estimate of how long it will take to fix a well-known flaw, don't just pretend that you didn't hear them.

Even if you just say "we don't know how long it will take because...." that's better than ignoring the question. 

So how about an estimate of how long it will take to fix this well-known flaw?

Thanks.

Thanks for nudging me back, everyone!

Although there isn't a specific time frame that we can provide, the team is aware and looking into it. 

As soon as we have an update on this, we'll get back to you.

*push*

Thanks to everyone who brought this up. It is really annoying and it is slowing down my workflow. I cannot believe that such an issue is a problem for years. At least for me it is an issue to look for alternatives to dropbox.

push, top

same as b1ender, it is an issue to look for alternatives to dropbox, too.

please work on.

This issue is infuriating. It doesn't make any sense that this has gone unfixed for years. It makes using Dropbox on iOS virtually unuseable. 

Same issue here. Been this way for years on at least 6 different devices. As others have reported, I have zero issues on any other platform such as iCloud or Google Drive. It is solely a Dropbox problem and all the gaslighting by the "tech support" in this thread is maddening.

i have same problem on my ipad/iphone for months, and its really driving me crazy. can you guys please, do something about it? as paying user i find more & more reasons to switch to any of yours competitors

After years of inaction on this very severe and basic problem, it's time to fix this. Now.

Doesn't seems to be in their high priority list. I'm so disappointed/frustrated with dropbox.

By the way the search box do not work either with files stored in Dropbox. Is that the case for you ?

Hoe many years does it take to get an update on this issue. The Dropbox business division keeps hounding me via email and phone.  Encouraging me to upgrade.  Why would I want to update something that is having issues.

What this tells me is that the dropbox management and shareholders are not interested in making a better product, but only hire sales and marketing in order to push for more revenue. 

If they focused only a small amount of effort in fixing issues they'd have a much better product and more organic growth.

Same problem. It's just quite unpleasant that the files integration hasn't been given full functionality by Dropbox... why is this when one of the reasons DB is the leader is precisely its ability to handle cross platform without flaw. This is their core business so it would be nice if they answered this. 

Basically I need to unfavorite a folder within the files app. Right now it doesn't work. This is a real bummer as I need this functionality in order to take full advantage of the files app. If we don't get a fix I'll have to shift my work folders around to another service such as google drive. 

Favorite. Unfavorite. And basically be able to do all that the app can do when using it with its Dropbox folder. Thanks. 

Guys what other service do you use that does the job better ? I have them all but use mostly Dropbox. Seems iCloud is not cross platform. OneDrive limited in functionality. So is google drive the next best option as clearly everyone has a google account and it would work when sharing with most people ? If this issue isn't resolved for my renewal date I'm off Dropbox. 

wow - I read through 7 pages of comments and it's amazing this issue has been around for years.  It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything!

It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner.   I think we are all frustrated Dropbox has not done the same.

To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner?  I think people would be less upset.

Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay.   You're clearly testing our patience.  I surely hope I don't end of up waiting another few years!

Guillaume DXB  if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

Given the lack of reactivity of Dropbox on this one... I'm thinking to switch as well. Leaning towards Kdrive, which at least works on Mac, Windows & iOS. Not sure about the others.

I have been having the same issue for years. How is it possible that dropbox has been unable to provide us at least with an explanation? Let alone a solution. Does anyone have a workaround such as folder shortcuts to Dropbox-folders on the homescreen? 

Maybe instead on voicing this issue on their business forum. We should create a public page and make the issue more known?

Hey everyone, thanks for joining us here!

As Lusil has mentioned previously, our team is already aware of the issue described here and are currently looking into this. We'll be sure to keep you all updated here with any news we have on this.

Thanks!

I tweeted at Dropbox this morning, and got faux concern and no response. 

This situation is just insane. If we want Dropbox to do or at least communicate about this issue, we have to contact youtubers and spread the word.

By the way, I guess there are still a lot of people who work at dropbox and who have an iphone or ipad. They don't mind having their own buggy software on their devices. lol

I have already raised the issue to a YouTuber named HotShot Tek, to see if he wants to do an episode on it. He does videos on iPad Pro pretty regularly.