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FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files app favorites folder disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey everyone, thanks for your ongoing reports, and I'm sorry to hear that you're still having trouble with this. 

 

In order to ensure troubleshooting and to investigate accordingly, could you submit a ticket to our Support team from this link?

 

If you have any trouble creating a ticket, don't hesitate to get back to us here and we'd be more than happy to send you one. 

 

Thanks again!

Pieroman's avatar
Pieroman
Helpful | Level 6
5 years ago

Lusil I did submit detailed tickets to DB support team which were escalated... and the answer after many emails is that this bug is "expected behavior", which is clearly a mockery since the "add to favorites" menu option is there !

 

Could you confirm that it's the dropbox stance on this issue ? I'm sure that many of us in this thread would like to know this when the time comes to renew our subscriptions.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Would you mind sharing your ticket number (eg. #1234567) with us Pieroman, so that we can have a look at this from our side?

  • Guillaume DXB's avatar
    Guillaume DXB
    Helpful | Level 6
    5 years ago
    Why the need for a ticket. Support staff should create it for us at this stage after this epic fail in service to paying clients.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    They mentioned that they already have a ticket open with our team, so there is no need to open a new ticket at this point Guillaume DXB.

     

    I'm simply asking for the ticket reference number so I can look into this.

  • Pieroman's avatar
    Pieroman
    Helpful | Level 6
    5 years ago

    Hi Daphne , sure my original support ticket is  #11368076, I had provided a detailed ticket and a corresponding screencast a few weeks back (I think it's now reopened under ticket #11480825). Thanks for looking into it !

  • 4evr0's avatar
    4evr0
    New member | Level 2
    5 years ago

    So many complains have been sent from so many people. But Dropbox still dropped the ball and didn't solve this! It's ashame !

  • Michael E.32's avatar
    Michael E.32
    Helpful | Level 6
    5 years ago
    Unreal. Hundreds of posts over several years. Dozens of tickets, screenshots, videos, forum posts on other sites... even a call out by a YouTube tech blogger. And every single response by the Dropbox team has been “come again”?

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