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FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files app favorites folder disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi again everyone, thanks for your additional reports. 

 

I just wanted to mention that, as mentioned previously, our team is aware and are looking into this. 

 

However, if you haven't already, you can submit a ticket to our team from this link, to have a more in depth look into it?

 

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one. 

 

Thanks again, peeps!

billrey's avatar
billrey
Helpful | Level 6
5 years ago

Lusil, that behavior is a disgrace. People have been submitting reports for years now, with zero action on this mission-critical show-stopper bug that makes Dropbox virtually unuseable on iOS. We're told to keep submitting reports. We are going around in circles. When will this end? 

  • Josselin's avatar
    Josselin
    Helpful | Level 5
    5 years ago
    “This is expected behavior” + having users running in circles for years = Dropbox clearly doesn’t want people to use Files. Why? They want to keep people in their own app and not see their users on Files, which would just make them a storage provider while their strategy is to be more than that so they can charge higher prices. I’m out of here, thanks for the OneDrive tip!
  • Guillaume DXB's avatar
    Guillaume DXB
    Helpful | Level 6
    5 years ago
    Y’a. Shame on you Dropbox.
  • vibrans's avatar
    vibrans
    Helpful | Level 6
    5 years ago

    Is this just my iPad or has Dropbox now completely disappeared from the files app???

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