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FrankieT's avatar
FrankieT
Helpful | Level 5
7 years ago

iOS Files app favorites folder disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi again everyone, thanks for your additional reports. 

 

I just wanted to mention that, as mentioned previously, our team is aware and are looking into this. 

 

However, if you haven't already, you can submit a ticket to our team from this link, to have a more in depth look into it?

 

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one. 

 

Thanks again, peeps!

CaptSpalding's avatar
CaptSpalding
Helpful | Level 6
5 years ago

Shame on you for just stalling without giving one bit of new information. 

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