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Forum Discussion

raprod's avatar
raprod
New member | Level 2
2 months ago

Issue retrieving passwords on Chrome

Integration Affected
Dropbox Password
Device
(Dell XPS 16
Operating System/Browser (if using the we

Windows 11 / Google Chrome
Dropbox App Version (if using the app)

 

Question or Issue
Having a difficult time accessing Dropbox Passwords in order to retrieve .csv file to migrate to 1Password. I am getting the window shown below and no further. 

 

Dropbox Passwords

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey raprod!

    Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 
     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey raprod - sorry to hear you're having issues with this.

    Have you tried clearing your browser's cache and cookies since you first noticed this?

    Also, are you maybe able to try another browser or an incognito window perhaps?

    Let us know more and we'll take it from there. 

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