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Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
1 year ago
Solved

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screens...
iOS
Mobile
Preview
  • harrydbx's avatar
    harrydbx
    1 year ago

    We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi gfondelio, and thanks for posting this on our forum!

 

Are you only having trouble when previewing links from Dropbox, or from other services as well? 

 

Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? 

 

Let me know.

gfondelio's avatar
gfondelio
Explorer | Level 3
1 year ago

Hi Nancy, yes, only links from Dropbox, and my colleagues are experiencing the same thing on their end. I'm copying the link to the file for sharing and pasting into Messages. Both the Dropbox app "copy link" and the web browser yield the same results. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?

    • avidstraaf's avatar
      avidstraaf
      Explorer | Level 4
      1 year ago

      Hi yes this is a big problem when sending and receiving files! Impossible to keep track on whats what and to get an overlook. How do we fix this.

       
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        avidstraaf, are you also using iOS Messages or is this happening on another app? 

         

        Is this happening with all shared links, or specific ones that end in "raw=1”?

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