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Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
2 years ago
Solved

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screens...
iOS
Mobile
Preview
  • harrydbx's avatar
    harrydbx
    2 years ago

    We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

avidstraaf's avatar
avidstraaf
Explorer | Level 4
2 years ago

Hi yes this is a big problem when sending and receiving files! Impossible to keep track on whats what and to get an overlook. How do we fix this.

 
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

avidstraaf, are you also using iOS Messages or is this happening on another app? 

 

Is this happening with all shared links, or specific ones that end in "raw=1”?

  • gfondelio's avatar
    gfondelio
    Explorer | Level 3
    2 years ago
    This is a problem with all links. Now happening with folders too and making it impossible to keep track of what's what.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey gfondelio - sorry to jump in here, but could you clarify if this behavior is consistent regardless of the app or platform you're using (apart from iMessage)? 

       

      Have you ensured that the app's version and the device's OS are up to date?

      • avidstraaf's avatar
        avidstraaf
        Explorer | Level 4
        2 years ago
        Imessage is the only place where it used to preview the link. Facebook messanger don’t do that.
        Im running the same version as when i bought the computer. Im not able to update because of fear of programs/plugins not working properly after that.

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