Forum Discussion

Jamb0tam's avatar
Jamb0tam
Explorer | Level 3
2 years ago

Music player can't find mp3 files in Apps

I have a music player called Tempo Slowmo which usually downloads files fromDropbox. Lately, when I try to download, there are no files to be seen. I store these files in Apps>Tempo SlowMo. Normally ...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Jamb0tam - sorry to hear about this.

 

Could you please clarify your device's OS version and the version of the Dropbox app installed there as well?

 

Any additional information or screenshots are more than welcome!

Jamb0tam's avatar
Jamb0tam
Explorer | Level 3
2 years ago
IOS Version 17.4.1
App Version 378.2.6
    • Jamb0tam's avatar
      Jamb0tam
      Explorer | Level 3
      2 years ago

      Yes, they appear when I open the Apps>Tempo SlowMo folder.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Do other files and folders appear in Tempo? 

         

        My suggestion would be to remove the connection with that software and re-add it. If the files are in Dropbox and you can see them then Dropbox itself is working. Its the link between the app and Dropbox which isnt - but that is controlled/set up and managed by the app itself. So, if it doesnt work you need to talk to them. 

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