We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Jamb0tam
2 years agoExplorer | Level 3
Music player can't find mp3 files in Apps
I have a music player called Tempo Slowmo which usually downloads files fromDropbox. Lately, when I try to download, there are no files to be seen. I store these files in Apps>Tempo SlowMo. Normally ...
Mark
Super User II
2 years agoDo other files and folders appear in Tempo?
My suggestion would be to remove the connection with that software and re-add it. If the files are in Dropbox and you can see them then Dropbox itself is working. Its the link between the app and Dropbox which isnt - but that is controlled/set up and managed by the app itself. So, if it doesnt work you need to talk to them.
Jamb0tam
2 years agoExplorer | Level 3
Thanks for your assistance. I’ve done as you suggested and unlinked my Tempo from Dropbox and reconnected it. When I tried to download a file it told we there were no files in my Dropbox folder. I’m assuming that all being well in the Dropbox files, it must be a Tempo problem. I’ll try and find the owner of the app and try him for a solution.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!