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Forum Discussion

kaspars_silins's avatar
kaspars_silins
Explorer | Level 4
7 years ago
Solved

My desktop app is stuck on syncing constantly

I actualy tired about bad dropbox mac desctop app performance... I'm pro user alredy more than two years... And last week my dropbox app stoped working.. Yesterday app stuck on syncing 386 files ...
desktop
sync
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    To look into this further, would it be okay if we reach out to the email address associated with your forum profile?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Are you able to navigate your folder structure to see where these files are located? Are they all in one folder, or scattered randomly in your folder structure? 
 
Are the files being accessed by another program or virus scanner? Could you try quitting all open applications to see if this helps to let the files sync?
kaspars_silins's avatar
kaspars_silins
Explorer | Level 4
7 years ago

Where can I see which files they are?

I don't have any virus protection scanner and eth..

    • kaspars_silins's avatar
      kaspars_silins
      Explorer | Level 4
      7 years ago

      No, it's showing for all files and folders..

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
        Okay, do any of them have the blue syncing icons? Are you able to navigate through the folders to see those files? Are they in a specific folder, or randomly in your account?

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