Forum Discussion

harlings's avatar
harlings
Explorer | Level 3
2 years ago

My MS Word and Excel apps on iPad still show files I've deleted from Dropbox.

Dear All, On my iPad I have the MS Word and Excel Apps installed, and under the recents tab I see links to files I've since deleted from Dropbox. When I try to "Remove from Recent" nothing happen...
Microsoft Office
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey harlings! Thanks for posting this on our Community. 

 

If I’m not mistaken, your screenshots are from the Microsoft Word and Excel apps on your iPad. Correct? 

 

If yes, I also tried the same steps as a test and the “Remove from list” option seems to be working (after deleting a file via the Dropbox mobile app).

 

Can you also reinstall Dropbox on your device, if you haven’t already? 

 

Other than that, how long ago did you delete those files from your Dropbox account? Can you still recover them this way and then delete them again? 

 

I’d like to see what will happen then. 

 

Keep me posted for any updates.

  • harlings's avatar
    harlings
    Explorer | Level 3
    2 years ago

    Yes, they are screenshots taken from my iPad.

    Tried a reinstall of Dropbox.. no change, still nothing happens when I try to remove them.

    I restored Albania that I deleted yesterday and unable to remove that link either.

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for giving that a try. Can you also send over a screenshot of the errors you’re getting on Microsoft?

       

      What’s the app version you’re running on the Dropbox app?

      • harlings's avatar
        harlings
        Explorer | Level 3
        2 years ago

        Hi Nancy,

        Sorry for the delay I've been trying many things, all of which failed.

        These are screenshots of my iPad on MS Excel trying to remove recent links..

        The 2020.10 China is still on Dropbox but China.old was deleted recently. When I try to "remove from recent" nothing happens, no error message nothing!

        Then this last one shows a folder called Provisional...237591809 wherever that turned up from, who knows?

        The App version of Dropbox on my iPad is 390.2.2

        Kind regards, Steve

         

         

         

         

         

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!