Your workflow is unique đšâđ» - tell us how you use Dropbox here.
Forum Discussion
My MS Word and Excel apps on iPad still show files I've deleted from Dropbox.
Dear All,
On my iPad I have the MS Word and Excel Apps installed, and under the recents tab I see links to files I've since deleted from Dropbox.
When I try to "Remove from Recent" nothing happen...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for giving that a try. Can you also send over a screenshot of the errors youâre getting on Microsoft?
Whatâs the app version youâre running on the Dropbox app?
Hi Nancy,
Sorry for the delay I've been trying many things, all of which failed.
These are screenshots of my iPad on MS Excel trying to remove recent links..
The 2020.10 China is still on Dropbox but China.old was deleted recently. When I try to "remove from recent" nothing happens, no error message nothing!
Then this last one shows a folder called Provisional...237591809 wherever that turned up from, who knows?
The App version of Dropbox on my iPad is 390.2.2
Kind regards, Steve
â
â
â
- Walter
Hey @harlings - thanks for the additional information and the screenshots too.
Have you tried clearing the cache of all the apps to see how it goes?
If you did and this persists, you might need to reach out to Microsoft directly for further assistance.
Okay, so how do I clear out the cache from all apps on my iPad?
Steve- Walter
While I can't suggest on the other apps, for the Dropbox app on your iPad, you can follow these steps:
- Open the Dropbox iOS app.
- Tap the account icon (person) in the bottom right.
- Tap the gear icon in the top right.
- Scroll down and tap Clear cache.
- Tap Clear cache again.
Once youâve cleared the cache, log out of the Dropbox app, restart your device, then log back in.Let me know if that helped @harlings
