We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
My MS Word and Excel apps on iPad still show files I've deleted from Dropbox.
Dear All,
On my iPad I have the MS Word and Excel Apps installed, and under the recents tab I see links to files I've since deleted from Dropbox.
When I try to "Remove from Recent" nothing happen...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey @harlings - thanks for the additional information and the screenshots too.
Have you tried clearing the cache of all the apps to see how it goes?
If you did and this persists, you might need to reach out to Microsoft directly for further assistance.
Okay, so how do I clear out the cache from all apps on my iPad?
Steve
- Walter
While I can't suggest on the other apps, for the Dropbox app on your iPad, you can follow these steps:
- Open the Dropbox iOS app.
- Tap the account icon (person) in the bottom right.
- Tap the gear icon in the top right.
- Scroll down and tap Clear cache.
- Tap Clear cache again.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.Let me know if that helped @harlings
Hi Walter,
Tried that idea, now there's a pair of links pointing to my two Excel spreadsheets both of which I'm unable to remove from recent..
- Nancy
Hi again, @harlings! To be honest, I also believe that this is mostly an issue with Microsoft at this point, so I’d suggest contacting them next to investigate this further (since everything is working normally on Dropbox’s side).
