Forum Discussion

harlings's avatar
harlings
Explorer | Level 3
2 years ago

My MS Word and Excel apps on iPad still show files I've deleted from Dropbox.

Dear All, On my iPad I have the MS Word and Excel Apps installed, and under the recents tab I see links to files I've since deleted from Dropbox. When I try to "Remove from Recent" nothing happen...
Microsoft Office
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

While I can't suggest on the other apps, for the Dropbox app on your iPad, you can follow these steps:

 

  1. Open the Dropbox iOS app.
  2. Tap the account icon (person) in the bottom right.
  3. Tap the gear icon in the top right.
  4. Scroll down and tap Clear cache.
  5. Tap Clear cache again.


Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in. 

 

Let me know if that helped  @harlings 

harlings's avatar
harlings
Explorer | Level 3
2 years ago

Hi Walter,

Tried that idea, now there's a pair of links pointing to my two Excel spreadsheets both of which I'm unable to remove from recent..

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, @harlings! To be honest, I also believe that this is mostly an issue with Microsoft at this point, so I’d suggest contacting them next to investigate this further (since everything is working normally on Dropbox’s side).

  • harlings's avatar
    harlings
    Explorer | Level 3
    2 years ago

    Thanks for that Nancy, but I tried that and apart from getting me to reset both the MS Excel and MS Word apps on the iPad then re-installing them again, it was like talking to the dead.

    Steve

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