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Forum Discussion

Scott H.'s avatar
Scott H.
Collaborator | Level 9
7 years ago

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.  I also have ...
desktop
Third Party Integrations
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for that info WildfireQueen!

Just to note, I've merged your posts here as it seems that you're experiencing the same issue as described here.

So that we can have a better look into this, would you mind if I reach out to your email address associated with your Community profile? 

Let me know - cheers!

WildfireQueen's avatar
WildfireQueen
Helpful | Level 7
7 years ago
Yes that's okay!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Awesome!

    I've reached out to your email, please just check your inbox when you have a moment and we'll take it from there.

    Cheers!

    • redegg's avatar
      redegg
      New member | Level 2
      7 years ago

      I'm having the same problem as well. Can you please let me know when a solution is found?

      • Scott H.'s avatar
        Scott H.
        Collaborator | Level 9
        7 years ago

        Hi redegg 

        Sadly there's still no solution to this despite the issue being raised back in September. Whern I raised this issue with Dropbox Advanced Support they dismissed the issue as a third-party software issue... (I am confident that this isn't the case). 

        Our whole organisation is affected by this and it seems that others outside of our organisation who use safari as their browser of choice are also affected. 

        It's a very dissapointing usder-expoerience considering the significant amount of money I pay for a Dropbox Professional Subscription. 

        All the best for a solution. Let me know if you find one...

        Scott

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