Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

amandajv's avatar
amandajv
Explorer | Level 4
3 years ago

Powerpoint for the Web not working. It's blank when I try to open documents.

Hello,    I am having issues opening up a PPT on the web through the Dropbox browser app.  A new screen will upload but it will be completely blank- no error messages either.
Microsoft
Microsoft Office
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Perfect, thanks for clarifying that!

 

What I’d like you to try, as the next step, is to open your browser, clear its cache and check for any pending updates. 

 

Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

 

Let me know if that seems to help at all.

amandajv's avatar
amandajv
Explorer | Level 4
3 years ago

Hello, 

 

I have done all three things and it is still not working. 

 

Is there a contact number to your customer service team? I have tried emailing but I have not got a response. 

 

Thanks, 

Amanda 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for trying all these steps, Amanda!

     

    If you have any ticket numbers after attempting to reach out to our support team, can you please pass them on to me? I'd like to check this further.

    • amandajv's avatar
      amandajv
      Explorer | Level 4
      3 years ago

      The ticket number is: #22456285 

       

      I would like to get this rectified as soon as possible as it's affecting my efficiency at work. 

       

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi amandajv, I just responded back to your ticket number, I'll see you there! 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!