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Forum Discussion

amandajv's avatar
amandajv
Explorer | Level 4
3 years ago

Powerpoint for the Web not working. It's blank when I try to open documents.

Hello,    I am having issues opening up a PPT on the web through the Dropbox browser app.  A new screen will upload but it will be completely blank- no error messages either.
Microsoft
Microsoft Office
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi amandajv, I just responded back to your ticket number, I'll see you there! 

ryan_cs's avatar
ryan_cs
Helpful | Level 5
3 years ago

Hi Megan.

 

Hoping to piggyback on this post with the hope you have found a solution.

 

We have multiple people experiencing this exact issue as well. We have reproduced this on a number of Macs running macOS Big Sur through macOS Ventura (13.5). Most recently on a brand new MacBook Pro — we installed Google Chrome only and tested the issue immediately and reproduced the issue. We have also tried multiple versions of Google Chrome 112.x.xxxx.xxx through Google Chrome 115.0.5790.170. Apple Intel & Apple Silicon. Everything is reproducing. No browser extensions/add-ons installed. Default, out of the box, Google Chrome settings. Further we added [*.]dropbox.com to Allow Cookies and Site Data in Google Chrome - no change.

 

I also have a ticket on this issue, but the agent has yet to take on a wiliness to replicate the issue himself. If you have some new information on this issue, please share.

 

Thanks

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ryan_cs,

     

    Let's get the ticket number so we can see what's going wrong there.

     

    Thanks in advance!

  • amandajv's avatar
    amandajv
    Explorer | Level 4
    3 years ago

    It seems to be working now! Just came back to life 10 minutes ago. Must have been a Dropbox error. 

  • ryan_cs's avatar
    ryan_cs
    Helpful | Level 5
    3 years ago

    Hi Calvin (@calvindbx)

     

    Much like Amanda (@amandajv) my issue miraculously resolved on Thursday as well. No changes were made to any of the devices at our location or any of our client locations. Same version of Google Chrome as before, so assume maybe Dropbox team resolved something.

     

    Ryan

     

     

  • ryan_cs's avatar
    ryan_cs
    Helpful | Level 5
    3 years ago

    If you are still wanting to link/connect similar ticket reports. My ticket was Ticket #22489114

     

    Ryan

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