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Laurent N.1's avatar
Laurent N.1
Helpful | Level 6
2 years ago

Problem with attachment in Apple mail

I work on a Mac Studio (chip M2) with mac os x sonoma 14.4. 

All my documents are synchronized in dropbox and I use the desktop version of dropbox

I have a problem for a few days now that prevents me from attaching documents to emails with Apple Mail

 

When I attach a document, apple mail indicates "download", but the attachment is never in the message.

Although the email starts, the person receiving it is unable to read the document because it appears corrupted and weighs 0 kb.

 

If I use Outlook, the problem does not exist.

If i use another computer with Apple Mail and Mac OS X Sonoma, the problem does not exist.

If I forward an email with a received attachment, the problem does not exist.

If I save a received attachement and then I send a new message with this attachement saved earlier on my Mac, the problem does not exist.

 

When I get an e-mail with attachments and I want to save the attachments, I choose the synchronized folder and it seems to save the files. Then when the folder opens, it is empty.

 

Thanks for any help

upload

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  • Laurent N.1's avatar
    Laurent N.1
    Helpful | Level 6
    2 years ago

    Hi Graham, thank you for the information. Before contacting the community I had contacted the dropbox technical service. They had replied that the problem was known and that engineers were working on the problem, but I did not get much support.

    The bypass solution I found is not a perfect solution, but it allows me to work with customers every day. I still have one problem that I cannot understand: I can only attach documents if I use Apple Mail. In some cases I have to use Spark from Readdle, but I cannot attach documents.

    In all cases you can contact me at the email linked to my account.

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