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Jay
Dropbox Community Moderator
Dropbox Community ModeratorRe: 'Can not upload the file' error when attaching from Dropbox to Gmail on Android
Hi gogettervj, I've merged you to this post, please could you try the troubleshooting above to see if this issue persists in other apps or different file types?
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I usually attach pdf files from gmail. It used to work in the past but not now.
On the other hand, I open a pdf file or select few files from one folder on dropbox, then click share, it works perfectly.
- Yes, we can attach files sharing from Dropbox or other folders. Just not Gmail.
- Hannah
Hey gogettervj and Me420, thanks for the additional info.
Can we send you an email, so we can look further into this?
- Sure. Google's special team look into it, however they're never gave me a solution either. I'm about ready just to get rid of this Google Pixel.. Don't get me wrong, this Google pixel 6a and all the ones previous were able to attach files just recently started having a couple months ago and nobody at Google has a solution.
Having same issue on S23 Ultra and Tab S7 FE. Just started today. Fully updated on Playstore on both devices. Please advise.
- I cannot attach any files to my emails from dropbox. I'm using a pixel 6 pro and Gmail.
- Hannah
Hey SM119, sorry to hear about this.
Have you tried clearing your Dropbox cache, to see if that helps?
- Yes I have. This occured after a phone update. Now I cannot upload to any app directly from Dropbox. I have to save files and images to my phone and then upload.
- Yes and yes
- I using the Gmail app on my Pixel 6A phone. I hit the little paper clip in the email and go to the drop box option, search for a folder and then find the file and click on it. The file briefly shows up underneath the body of the text in the Gmail app and then says "cannot attach file". I can go to the Dropbox folder and share to the Gmail app. However, I cannot keep the same thread in the Gmail going because I cannot attach files from Dropbox when needed. I hope this helps. Thank you.
- What this person said. It's the Gmail app.
- Right now it's a "He said, She said" battle. Dropbox blames Gmail who blames Samsung who blames Adobe. Someone needs to just take the bull by the horns and do the Right Thing for the customer, and no one will until it starts hurting their reputation or their sales.
- For a brief moment the attachment shows successful then it disappears and says failed. That's it. Nothing to screenshot unless you're the flash.
- Walter
Hi all, I just wanted to mention that the team are aware and looking into this.
In the meantime, you should be able to send files via email from the share option in the Dropbox app.
sharing the file, is just tht, sharing the enture file, I just want to share the document. The whole file is not what I want to send. Does anyone have any idea when this will be resolved? It really cuts into my business and time and I am now very weary waiting for resolution.
