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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
3 years ago
Solved

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
Google
Mobile
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey gogettervj and Me420, thanks for the additional info.

 

Can we send you an email, so we can look further into this?

Chuck C.9's avatar
Chuck C.9
Helpful | Level 6
3 years ago

Having same issue on S23 Ultra and Tab S7 FE. Just started today. Fully updated on Playstore on both devices.  Please advise.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Chuck C.9, sorry to hear about this.

     

    Could you let us know the OS version of your device and the version of the Dropbox mobile app installed there as well? 

     

    Also, could you clarify what happens when you tap on the attach button within Gmail and select Dropbox? 

     

    • SM119's avatar
      SM119
      Helpful | Level 5
      3 years ago
      I cannot attach any files to my emails from dropbox. I'm using a pixel 6 pro and Gmail.

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