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Forum Discussion

mirmalaide's avatar
mirmalaide
Explorer | Level 3
5 years ago

Tag notifications not working consistently in Google Docs created in Dropbox

In Google Docs I created through Dropbox, we are not getting notifications of all tags and comments in those files. If I tag someone, they may or may not receive an email notification. I can't seem t...
Google
Third Party Integrations
mirmalaide's avatar
mirmalaide
Explorer | Level 3
5 years ago

Thanks for your reply, Lori. The notifications are from Google. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Wishing you a great Monday mirmalaide! 

In this case, you should be checking in with Google regarding those tags on how to enable or disable them. 

Give me another shout if something comes up.
  • mirmalaide's avatar
    mirmalaide
    Explorer | Level 3
    5 years ago

    We all have notifications turned on, but there seems to be an issue specifically with Google documents created in Dropbox. I tried contacting Google support but they confirmed that they have no access to files created in Dropbox. As I said, sometimes they come through, and sometimes not. Do you have any other suggestions?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Hey mirmalaide, I hope you're doing well! 

      Let's try something. Can you try disconnecting Google from your account's connected apps, then re-connect back? 

       

      • Sign in to dropbox.com.
      • Click your avatar (profile picture or initials) in the upper-right.
      • Click Settings.
      • Click Connected apps.
      • Click the arrow next to the app you’d like to disconnect.
      • Click Disconnect.

      Let me know what you find. 

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