The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

I definitely can try to help as much as possible Anjali Bhatt.

I'll be sending you an email, in order for us to investigate further. 

Hi Megan 

Yes, we tried the steps mentioned in the above article but didn't work.

Then we tried uninstalling and installing the dropbox again but no luck.

It is strange, both the Apps belongs to Office (Excel and Word), and working in Excel but not in Word is not making any sense.

Can you please help me on this as my entire team is struggling due to this issue and we are not able to proceed with our daily tasks.

Thanks

I have done all of the suggested fixes and nothing worked.  I even uninstalled office thinking it was possibly a Word issue.   

My issue has been escalated to the engineering department.   Been emailing for over a week and still no resolution, just being passed around.   But hoping engineering may be able to assist. 

Hey ITEasy, I just created a ticket on my end for you, I'll see you there! 

Hey Anjali Bhatt, sorry to hear about that! 

I'm assuming you're talking about this Help Center article. In any case, feel free to also have a look at this thread, and share any additional info and troubleshooting steps you've tried. 

Hi ITEasy

I am also facing the same issue with the dropbox. All the excel files showing the badge but the word documents not showing the same.

Can you please share the link of the forum which you referred to fix this issue or the steps to resolve it.

Thank you.

It is okay.

Hey ITEasy, thanks for the heads up!

If you haven't fixed this yet, then I'd also suggest the email route, mainly because this case might need to be escalated to our Specialized agents.

Let me know if you'd be okay with that.

I have also checked all the settings, and everything seems to be in order. In my company, the issue appears on multiple versions of Office (2010, 2013, 2016, 2019, and 365). I haven’t opened a ticket because, usually, the response time is extremely slow, and by the time I receive a solution from support, I’ve already found a fix on the forum.

Nancy, the problem is that they email me once, I respond and then I don't hear back for another 24 hours.  This is not getting resolved via email.   I need support I can communicate with.