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"This file has been moved" error when trying to open Excel files in the Dropbox folder
Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying to open Excel documents that are stored within the Dropbox folder. The file opens, but brings up the following error: The file has not been moved, nobody else has this problem currently. It only happens when the file is within the dropbox folder on her computer. If we copy the file to a location outside of dropbox, it's fine. Searching the internet, it seems people who use Box (which I'm assuming is similar to Dropbox), are starting to have the same problem. It was reported in their community beginning on Nov 25, 2025 and more and more people are replying to it complaining of the same issue. A few different "fixes" were suggested by their IT which did not fix the problem and yesterday they say they have determined that it's a bug related to the latest Seamless Login release from Microsoft. Just throwing this out there in case it helps the issue to be resolved with Dropbox quicker. So far, only one of our team members is having this issue. Please help.
Data loss: Boxcryptor classic files no longer readable
Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox decided to update to windows files recently. This Update without warning did a) block my PC for at least a day b) ended up corrupting my encrypted files which I no longer can read. Please advise how to restore my files. This is likely the same issue as here, Dropbox's latest update leads to no access to Boxcryptor files. Can't copy or open them. | The Dropbox Community but the solution described there is to rely on old undynched folders which I do not have. Also, the topic is closed and does not let me continue. Text files end up with error message "cannot open .." Pdf will lead to "No file Permission ..." Excel: etc..
Getting an error backing up Dropbox files using BackupExec on Windows
Hi, We rely on Dropbox for making important business files available to remote colleagues. However, we also use Veritas Backup Exec to take daily copies of our entire network including Dropbox files and, up to now, it has worked perfectly, including our Dropbox files on disk. Having recently installed Windows Server 2025 (for running our network and BackupExec 2025) and with Windows 11 on all workstations, we find that attaching to our physical (Business) Dropbox files on the master hard drive causes the BackupExec backup to fail with the message: "Dropbox was not found or could not be accessed"; Completed Status: Failed Final Error: 0xe0008488 - Access is denied Final error category: Security Errors. This is despite all Dropbox folders & files being visible during backup selection. All network permissions are correct and verified and work perfectly for folders alongside the Dropbox folder. Please can somebody tell me what is different about the Dropbox folders on disk and how to fix this? Many thanks. Stephen
There's no option to remove the Dropbox for Outlook add-in on Windows 11.
Hello, I'm trying to remove "Dropbox for Outlook" Addin from Microsoft Outlook (new, lite version) running on Windows 11. It should be as easy as clicking "Remove" from the "Manage your apps" setting, but it's missing for the Dropbox add-in. Desktop version of Dropbox used to be installed, but was uninstalled. Looking forward on any advice on how to remove it. Thanks
