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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a...
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey everyone! I just wanted to let you know that our team is still looking into the matter.
I can also see that some of you have already tried this workaround, but can you all please attempt to close the sign-in window first before accessing your files? Does it come back after that, or does this temporarily solve the issue?
Hi Nancy.
I’m not sure what you mean by close the sign-in before accessing files. The login appears WHEN you open a file, and that’s the problem. You have to then close the sign-in window multiple times before the file opens.
This, for me, is when accessing a file via Windows Explorer.if you mean completely logout of the Dropbox app, well that kind of defeats the point of having Dropbox…
If I close the window prompting for the Dropbox login, I can then open the Excel file. I then I open another Excel file, the Dropbox login window appears once more.
@Nancy, EvermoreUW is correct. The popup appears every time you try to open an Office file, either from File Explorer or directly within the Office application.
Closing the pop-up allows you to get into the file, but it will appear every single time you open a file.
What's even worse is that if you use document linkings (meaning you have a word doc pulling excel data into it from an excel file) the window will pop up for every single linking in that word doc. This means if you have a word doc pulling 20 links from an excel file, the pop-up will appear literally twenty times before you can open the word doc. And sometimes, it pops up BEHIND the word program, meaning you have to alt + tab to get to the pop-up so you can then close it.
It literally takes me about 5 minutes to open some of the files we have at my firm and it's unbelievably frustrating.
