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Forum Discussion

AGallo's avatar
AGallo
Helpful | Level 5
4 years ago
Solved

Unable to add comments to Google Docs

While working on Google Doc files that I created within Dropbox, I am unable to successfully utilize the "add comments" feature. I am able to insert a comment and type information into the comment bo...
Error Messages
Google
Third Party Integrations
  • Emmet's avatar
    Emmet
    4 years ago

    Hello everyone, 

     

    Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community. 

AGallo's avatar
AGallo
Helpful | Level 5
4 years ago

Megan This appears to be a widespread issue impacting many Dropbox users. What's the current status of this ticket? How can we escalate it for speedy resolution?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey all, happy Friday I hope you're all doing well! 

 

I'd appreciate it if you could open a ticket number by communicating with our Support team. 

 

Once you do, feel free to send me the ticket ID you'll receive, so I can locate it on our system. If anyone has any issues while creating a ticket, let me know.

 

Thanks!

  • AGallo's avatar
    AGallo
    Helpful | Level 5
    4 years ago

    Megan I contacted Support yesterday and opened Ticket #15761752: Dropbox Support Chat. 

    After doings so, I noticed that the issue seems to have resolved itself, so I'll be closing out this ticket.

     

    We were able to workaround the issue by: downloading the affected (Google Doc) file, working on it offline (in Word), then re-uploading to Dropbox. On the uploaded (and updated) version, we were able to to open in Google Docs and use the Comment tool. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey, Ranman! Sorry to jump in. 

    I had a look into your ticket, and it appears that one of our specialists has replied back to you. 

    When possible, please check the same email thread, so that they can further assist. 

    Cheers!
  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello everyone, 

     

    Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community. 

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