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Dj-JM's avatar
Dj-JM
New member | Level 1
2 years ago

Unable to Save 2D Drawings using the Dropbox desktop app

Hello,

I work for a company that uses Dropbox for our file storage.

About a month or two ago our team began encountering problems saving 2D drawings (.dwg) to Dropbox. This only occurs when attempting to save a new iteration and not on file creation. 

It seems to be a Dropbox issue and not the application as saving outside of a synced folder or quitting Dropbox before the save will allow it to complete error free. 

It appears that is a known issue as seen here: https://www.dropboxforum.com/discussions/101001017/were-getting-an-error-when-saving-cad-files-to-our-dropbox-team-account-/811753

Any solution to have this issue resolved would be appreciated! 

desktop
Error Messages
sync

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dj-JM, thanks for letting us know about this.

    Which application are you having this issue with?

    Are you having similar issues with other apps you're using within your Dropbox folder?

    Also, what's your computer's OS and the sync status and version of the Dropbox app?

    You can see the latter by hovering over your Dropbox icon with your mouse.

    Let me know and we'll go from there.

  • Dj-JM's avatar
    Dj-JM
    New member | Level 1
    2 years ago

    Hey Hannah,

    The issue is only with Autodesk Inventor Professional 2023 with an incremental save on a .dwg.

    I am on Windows 11 24H2.

    Dropbox Version: 214.4.5217

    Status: Up to date

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, Dj-JM.

    Can you also let us know the exact error you're getting?

    A screenshot would be much appreciated, if you can send one.

  • Dj-JM's avatar
    Dj-JM
    New member | Level 1
    2 years ago

    Here is a screenshot of the error.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dj-JM! I can see in our system that you’ve logged a ticket with our support team already and it’s currently being handled by our advanced team. 

    Please keep an eye out for any updates from our team there, as they’ll reply to you in the same email thread.

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