Forum Discussion

BillyL12's avatar
BillyL12
New member | Level 2
2 years ago

UnRealBook doesn't work with Dropbox.

Does anyone use the UnRealBook software? I’ve used it for several years with no problems but now DB will not let access it from UnRealBook. Can anyone help?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi BillyL12, I hope you're doing well! 

     

    Can you share some additional info with us, as to what you'd like to achieve here? 

     

    Also, what steps have you used so far? I have to admit it sounds like this might be an issue on their end, if you're trying to connect Dropbox to UnRealBook and it doesn't work. 

     

    Keep me posted!

    • BillyL12's avatar
      BillyL12
      New member | Level 2

      I have tried to access db through the UnRealBook software. There is a drop-down in the UB program that accesses DB. It has worked for several years and now db box won’t allow the transfer of files.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        BillyL12 wrote:

        There is a drop-down in the UB program that accesses DB. It has worked for several years and now db box won’t allow the transfer of files.


        You'll need to contact unrealBook's support group. This will most definitely be something that only they can resolve. They most likely would have added Dropbox support to their application using the Dropbox API, so only they can support that functionality. Dropbox doesn't provide support for third-party implementations of the API. The developers of the third-party applications do.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Dsrtgrl7 RAJU uncle  

       

      You need to contact the developer of unrealBook. Only they can resolve this for you. Dropbox doesn't have anything to do with that application.

       

      As a work-around, try connecting the Files app to Dropbox, and then try to access Files through unrealBook.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!