Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

LampAppSupport's avatar
LampAppSupport
New member | Level 2
1 month ago

User unable to access Dropbox files when using InDesign.

Question or Issue

We are experiencing a problem where a user is unable to access a Dropbox file through Adobe InDesign. The project folder contains two directories — one with the content files and another with the InCopy file. Dropbox shows that all data is fully synced.

However, when the user attempts to open the content folder file directly from Dropbox in Adobe InDesign, the image frame loads but the linked text content does not, and an error message appears

This issue does not occur when the files are downloaded locally. in that case, everything opens correctly. We have already verified that the files are synced and that the user has the necessary permissions.

Could you please confirm whether this is a Dropbox-related issue and advise on how to resolve it?

Third Party Integrations

11 Replies

Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 hours ago

    Hey JoKa-23!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!