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Forum Discussion

ce60's avatar
ce60
New member | Level 2
3 years ago

When I click dropbox paper invite, I get "You are not a member of the team anymore" message

thing is, I am a team member, I even bought the pro membership, thinking this is what prevented me from using it, but it still does not work,  help!
Dropbox Paper
ce60's avatar
ce60
New member | Level 2
3 years ago

Dropbox plus. Using 5.3 GB of 2.01 TB

The invitation link works only through incognito mode on Chrome. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like you're not a member of a Dropbox Business team, since you're on a Plus plan.

 

The invite link would indicate that the Paper doc is only available to members of a Dropbox Business team, which you are not part of.

 

I'd recommend asking the owner of the file to allow the file to be shared to non-members of the team.

  • ce60's avatar
    ce60
    New member | Level 2
    3 years ago

    Yeah, but no. 

    Everyone in the group I am working with has free accounts, and they invited me to their document. 

    So, no business account anywhere - and it still does not work 

    Also, if we can't make this work, I would like a refund for the whole year I just paid since I bought it specifically for this project. 

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Have you contacted the user who sent you the Paper invite? Could you ask them to check what plan they have from the account page, just to be certain?

       

      Regarding a refund request, you can contact the support team directly if you wish.

      • ce60's avatar
        ce60
        New member | Level 2
        3 years ago

        I did, and I put what the user sending me the invite said in the answer above 🙂 

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