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Mon0600's avatar
Mon0600
Explorer | Level 4
3 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
Google
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jill999, sorry to hear that.

 

Can you let us know exactly what kind of issue you're having?

 

If you're getting any errors, please send us a screenshot as well, so we can have a visual.

Jill999's avatar
Jill999
Explorer | Level 4
3 years ago

Below are two screenshots of what is happening when I try to edit files.  I have never signed in with a google workspace account.  I only have a gmail personal account.  All of a sudden, this is the prompt that I get.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jill999, sorry to jump in here! 

     

    Do you happen to be on a Dropbox Business account, or have you upgraded recently? If so, you'd indeed need to link a paid G-Suite account to edit the files.

  • Mon0600's avatar
    Mon0600
    Explorer | Level 4
    3 years ago

    Still having this kind of issue. I'm wondering and trying to figure out why we need to have a paid G-Workspace since our client provided this DropBox Business Plan. I want to know if is there any other ways to mitigate this issue. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Mon0600 , I hope you're doing well! 

     

    If you have a Dropbox Business plan, as you already noted you'd also need to have a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. 

     

    Let me know if you need anything else! 

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