Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mon0600's avatar
Mon0600
Explorer | Level 4
3 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
Google
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi khopkins, & reynolds_bec, welcome to our Community! 

 

Can you clarify if your coworker gets any specific errors when trying to edit, or create a file in that folder? Are the options grayed out, or does something different happen? 

 

Does that behavior happen to only one of your Google documents or multiple? If you could also clarify the Dropbox plan she's using at the moment, that'd be amazing. 

 

Also, Reyolds, have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?

 

Let me know more!

reynolds_bec's avatar
reynolds_bec
Explorer | Level 4
3 years ago

Hi,

 

This issue is still happening for me for all my google documents that are within dropbox.

 

I've tried in chrome and safari on 2 different laptops. I've cleared the cache, disabled all extensions and tried incognito and the same thing happens. My browsers had no available updates.

 

When I select the file in dropbox it opens a new tab, but it's like it refreshes itself and asks me to sign in. When I select the sign in button the page just refreshes so I get stuck on the log in page - even though when I'm already logged in to google on my browser.

  • reynolds_bec's avatar
    reynolds_bec
    Explorer | Level 4
    3 years ago

    Also to note that I just have a personal dropbox account, not a business one.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi all, I hope you're doing well! 

       

      khopkins you mentioned that she has a Dropbox Business plan. In this case, she'd also need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement.

       

      emmabean, can you clarify if you're using an individual or Business plan, please? 

       

      Alsok reynolds_bec, are the files directly saved to your account, or within a shared folder? Also, is your Google account connected according to this page? 

       

      Let me know more!

      • emmabean's avatar
        emmabean
        Explorer | Level 3
        3 years ago

        Hi Meghan,

         

        I am on my company's business plan.

        I'm having exactly the same issue as the one described by reynolds_bec.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!