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Forum Discussion

Mon0600's avatar
Mon0600
Explorer | Level 4
3 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
Google
reynolds_bec's avatar
reynolds_bec
Explorer | Level 4
3 years ago

Hi,

 

This issue is still happening for me for all my google documents that are within dropbox.

 

I've tried in chrome and safari on 2 different laptops. I've cleared the cache, disabled all extensions and tried incognito and the same thing happens. My browsers had no available updates.

 

When I select the file in dropbox it opens a new tab, but it's like it refreshes itself and asks me to sign in. When I select the sign in button the page just refreshes so I get stuck on the log in page - even though when I'm already logged in to google on my browser.

reynolds_bec's avatar
reynolds_bec
Explorer | Level 4
3 years ago

Also to note that I just have a personal dropbox account, not a business one.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi all, I hope you're doing well! 

     

    khopkins you mentioned that she has a Dropbox Business plan. In this case, she'd also need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement.

     

    emmabean, can you clarify if you're using an individual or Business plan, please? 

     

    Alsok reynolds_bec, are the files directly saved to your account, or within a shared folder? Also, is your Google account connected according to this page? 

     

    Let me know more!

    • emmabean's avatar
      emmabean
      Explorer | Level 3
      3 years ago

      Hi Meghan,

       

      I am on my company's business plan.

      I'm having exactly the same issue as the one described by reynolds_bec.

    • reynolds_bec's avatar
      reynolds_bec
      Explorer | Level 4
      3 years ago
      Hi there,

      Yeah I can firm that the files are not in a shared folder and I can see my Google account on that page.

      I've been messaged by Dropbox advanced support team so will see what they say and report back šŸ™‚
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi emmabean, and have you confirmed with your Business that you also use a Google paid plan- Google Workspace, since this is a requirement to open these files?

         

        Also, reynolds_bec, we'd definitely love an update on this, thank you! 

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