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Forum Discussion

Mon0600's avatar
Mon0600
Explorer | Level 4
3 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
Google
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, I hope you're doing well! 

 

khopkins you mentioned that she has a Dropbox Business plan. In this case, she'd also need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement.

 

emmabean, can you clarify if you're using an individual or Business plan, please? 

 

Alsok reynolds_bec, are the files directly saved to your account, or within a shared folder? Also, is your Google account connected according to this page? 

 

Let me know more!

reynolds_bec's avatar
reynolds_bec
Explorer | Level 4
3 years ago
Hi there,

Yeah I can firm that the files are not in a shared folder and I can see my Google account on that page.

I've been messaged by Dropbox advanced support team so will see what they say and report back 🙂
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi emmabean, and have you confirmed with your Business that you also use a Google paid plan- Google Workspace, since this is a requirement to open these files?

     

    Also, reynolds_bec, we'd definitely love an update on this, thank you! 

    • emmabean's avatar
      emmabean
      Explorer | Level 3
      3 years ago

      I do use a Google paid plan- Google Workspace

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi emmabean, are you signed into the same email as your Google account? 

         

        If you have any screenshots of the error, feel free to attach them back here, however make sure that your personal info isn't displayed.

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