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Forum Discussion

Mon0600's avatar
Mon0600
Explorer | Level 4
3 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
Google
emmabean's avatar
emmabean
Explorer | Level 3
3 years ago

Ticket #22331369

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi emmabean, thanks for letting me know!

 

I've passed my comments to the relevant ticket, for the agent to find. Hang tight, and they should respond back to you soon. 

 

If you need anything else, I'm here. 

  • reynolds_bec's avatar
    reynolds_bec
    Explorer | Level 4
    3 years ago
    Hi Megan,

    I can confirm on here that this has been resolved for me.

    I recently changed my Dropbox email to @googlemail (from gmail) because it was the only way I could get the migration set up correctly.

    Turns out this was the issue, so changing my Dropbox email back to gmail has resolved this for me.

    Just waiting to confirm that my migration is still set up with the change.

    Thanks for the support 😊
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news reynolds_bec! 

     

    Thanks for letting us know. We'll be one post away, in case you need anything else!

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