Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
173 Replies
Replies have been turned off for this discussion
Hi Walter, my ticket ID is #8902012. Having the same issues as others here trying to work in MS Word via Dropbox on my iPad.
I have updated my iPad Dropbox app to version 130.2 and now each time I try to access documents in Word for iPad I get a server error message. When I try to get access to docs via the Dropbox app Word for iPad returns the message, 'Can't open the file. Sorry, [filename].docx is stored in an unsupported server location.
Hi Walter, my ticket number is 8902021
My ticket ID is #8901695
Hi Walter, my ticket number is 8902061. Thanks for your support. Please resolve the issue at the earliest.
hey Walter
I’m on an ipad and there’s a dropdown field that is unselectable on the support page so I can’t submit a ticket.
I’m having the same problem as others who have posted here, files from Dropbox no longer able to be accessed in Office apps on iOS.
Initial error message was a ‘folder not found’ type message. I deleted and reinstalled the apps and in trying to reconnect Dropbox to the apps am now getting a network connection error message.
Here’s hoping for a speedy resolution :)
Thanks For the update. When i try to register the problem on the support page, it won’t let me select which device on the screen, so can’t send it.. it lists them , but doesn’t select it when you press them.
I’d send you a screen shot, but attaching the photo also doesnt work from this screen when on ipadpro...
- I’m having the same problem
