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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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Deleted Dropbox connection to word app. It will not let me connect again. It states: Check internet connection.
Note to Walter: I got a nice response from you, but it blew off and I can't find it. I'm working with an iPad Pro. I assume I have the same problem on the iPhone but haven't tried. I can't generate a proper ticket because your form won't let me pick the iPad — the pick device option isn't working. I'll try again from a Windows machine when I get back from walking my dogs and eating breakfast. Sorry!
I'm having the same problem on my iphone and I logged a ticket: 8902523
Hi. Same problem here, iPad and iPhone.
My ticket #8902529
Same issue here. Tried deleting both Dropbox and Word apps and reinstalling and all app settings in "Settings."
- same issue
- Exact same problem for me!
Really anoying!! Walter,
I sent an email request through the help link you provided. I am not sure where people are getting ticket numbers, because I never saw one.
I’m having the same issue as everyone else... Running MSWord 2.17 (180905) and Dropbox (112.2.2) on an iPad Air with iOS 12.1.4
Can’t open Word files using Dropbox as the source. I can open “Recent” files but not others.
Used to use Dropbox to save excel files on my iPad, recently uninstalled free excel and installed office 365, not sure if this is the issue, but when I tried to save to drop box it said something had been moved etc....removed Dropbox from excel options now can’t add again...
any ideas please ?
Same problem, office app doesn’t work on iphone or ipad, ok from browser. I couldn’t open a ticket, I can not pick up a device from the list.
