We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
173 Replies
Replies have been turned off for this discussion
I have exactly the same issue using an iPad Pro, I have deleted office 365 and Dropbox and reinstalled both but not change.
What version excel are you using?
Same here! I usually work off of my Ipad... I’ve tried emailing dropbox but can’t seem to be able to. It has never happened before. I’m so frustrated...
I’m using office 365 and am having exactly the same issue on an iPad Pro, I have deleted the app and reloaded it along with rebooting the iPad and deleting and replacing Dropbox.
In the help mail form, not able to complete because it won't choose the device from which this problem occurs...
I have the same message, Can't Open File, Sorry, ....xlxs is stored in an unsupported server location
I'm able to edit from a computer but this message appears from Ipad et Iphone
- Ticket#8903985.
trying to work with an Excel file and it won't open saying " office cannot find file. It may have been moved, renamed or deleted.
This is with office on an Android Galaxy S8 Ticket #8904060
Can't Open File, Sorry, ....xlxs is stored in an unsupported server location
I'm able to edit from a computer but this message appears from Ipad et Iphone
Yes...using office 365 too.. I”m pulling my hairs out trying to fix this. I haven’t been able to work all morning. Please let me know if you find a solution. I’m trying to fix it too.
Tengo el mismo problema no puedo abrir mis archivos de excel, dice que fueron cambiados de carpeta que cambiaron de nombre o que no tengo coneccion de internet.
It’s not an iPad problem. I have the same issue on both my iPad Pro and my android phone.
