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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
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not statI have the same problem. Can’t open a ticket as my devce is when selected not staying and all I want is Dropbox to work with MS excel and word , kike them or loathe them
Thank you so much! You are a life saver. Hopefully they will address the issue soon.
I tried that, but I get the error message , link not posssible, the item may have moved 🤔
Hi, Walter, Dunno whether you'll find this in the sea of comments & responses, but I was able to generate a ticket number using my Surface Pro. That number is #8903099. Thanks for your efforts!
I guess being 56 yers old I can’t figure out how to log an error ticket. But I use Dropbox to store all my files for my sports training business and i have for years, Then ope it to WORD and edit and save all my changes, This is upsetting. I can open on my Mac computer but not on my IPad and IPhone. Please keep me in the loop if and when it is fixed
Me ocurre lo mismo, desde hoy Office no me reconoce dropbox en mi samsung s9+ y mi tablet asus.
¿de quien es el error?HI,
Mine is doing the same today too, worked perfectly fine last night but today is the same as yourself, with the same error!
Hope we can find a solution soon...
Do you have a Windows device? I was only able to use the email app on the Surface Pro because on the iPad I can't pick my device. Dunno about MacBook because I don't have one of those.
Shocking!
Unable to open office files (.docx .xlsx .pptx) using Dropbox on mobile phone and iPad.
I can open the office files before, but I can't open office files today（using office 365）.
An error message will appear →Sorry, .docx is stored in an unsupported server location
Only office files cannot be opened with office 365, but PDF files can be opened with adobe acrobat reader
I can still open the office files of dropbox on my PC using office 365
Isn't office 365 now supporting dropbox for mobile phones or iPad?seems to be the latest update is causing grief! my ipad started showing a network error when i was in dropbox and tried to edit a word or excel file. error is: http://prntscr.com/ml3csw
tried it on my iphone and got this error: http://prntscr.com/ml3f0c
Not just me, but another guy i know was trying to edit his excel file in dropbox on his ipad and came to ask me for help and was getting the same error.
i thought it may have been a sync issue so i logged off dropbox via excel (on ipad) and now when i try to login/connect to my dropbox account again i get the same network error and cant connect them.
if i click on a file in excel that i accessed before that is stored in ropbox it says teh file doesnt exist or has been moved (when i definitely knowits there)
I tried different devices and different networks and same things is happening across the board
