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Forum Discussion

kal_varrik's avatar
kal_varrik
New member | Level 2
3 months ago

Why can't I restore my Dropbox Backup?

Why can I not restore my backup on to my computer? I have to download individual folders and in some cases it will cry and complain and say it cannot download because a folder may have too many files...
desktop
Dropbox Backup
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi kal_varrik, thanks for contacting us!

When attempting to restore a Dropbox Backup, are you restoring them onto a new computer, or to an existing machine?

Do you get the option for the steps in this article when restoring the backup?

Keep me updated with any progress!

kal_varrik's avatar
kal_varrik
New member | Level 2
3 months ago

 Jay​, well I have a mac and i decided it needed a fresh OS reinstall so the computer is essentially blank. When I installed the dropbox application I got the option to sync files in dropbox already but there was no option to restore my dropbox backup.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link to see if you get the option for restoring from a backup?

    • kal_varrik's avatar
      kal_varrik
      New member | Level 2
      3 months ago

      Jay​ Well I tried that and unfortunately I did not get that option for restoring from backup.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hey kal_varrik, apologies for the delay here.

        Was this a backup of an external drive or an internal one (Desktop, Downloads, Documents folders)?

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